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The after sales service ensure that customers who have purchased any of our NESH products receive help and assistance in terms of product service and maintenance. With a pledge to be Professional, Responsible and Trusworthy, NESH is a company with a strong corporate and social responsibility in delivering excellent quality products and services to their user.
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Because We Care About You: NESH Customer Careline
With multi channel support; we provide our service through telephone, email, over the counter or through fax. All requests are tracked within our system and a designated Customer Relations Consultant will provide the most suitable help, advice and assistance to the customer over the telephone.
All request(s) are answered and attended to within 24 hours.
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Friendly Reminders for the Forgetful Service Reminder Postcard
We remind customers of their water filter cartridge expiration. Postcards are sent out to all NESH Customers each month.
This is an extra service to our loyal customers without any financial obligations. |
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Hello from NESH: New Customer Follow-up Call
A call is made by the Customer Relations Consultant within 3 days of the installation of all indoor and outdoor units.
The objective of the Service Call is to ensure that the customer is satisfied within the installation and our product quality. |
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Catching up with old friends: Existing Customer Follow-up Call
A follow-up call is made to the customer from the Customer Service Department for each assignment of any service job to any NESH Authorized Service Technicians to ensure satisfaction of service provided. |
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